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Customer Privacy Policy
1. Our Commitment
We are committed to preserving and respecting your privacy and complying with the Privacy Act 1988.
2. Collection of personal information
2.1 Information we collect from you
We collect personal information about members of our Infinite Rewards program, including contact information, credit card details and any other personal information required to provide the Infinite Rewards program services and benefits to members of the program.
2.2 Sensitive information
We do not collect sensitive information such as your race, religion, beliefs or sexual preference except
where you have consented or where we are permitted or required by law to do so.
2.3 Web site cookies
We make use of "cookies" technology on our website. We use cookies to improve the functionality of our website, not to store any of your personal information. Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time, but if you disable this
feature you may not be able to access all of the functionality of our website.
3. What happens if you choose not to provide the information?
You do not have to give us your personal information. However, if you choose not to, we are
unable to provide you with our services.
4. Use of personal information
We use your personal information:
- to identify you so that we can provide services to you;
- administer our provisions of services;
- for collecting payments and credit control purposes;
- to improve the services we provide to you and to inform you about any improvements or changes in services;
- to market various offers under the Infinite Rewards program that we or third parties may offer; and
- to comply with our legal obligations.
5. Disclosure of personal information
Generally, we will not disclose personal information we collect about you to any third parties without
your prior consent. Similarly, we will not sell any information we collect about you.
However, we may disclose personal information about you:
- to service providers who provide services to us, such as providers of credit collection,
help desk and support services;
- to credit reporting agencies;
- to third parties where you have given consent to the disclosure;
- to government, law enforcement and regulatory bodies where this is necessary for us to
comply with our legal obligations; and
- to parties to whom we sell all or part of our assets or business.
6. Non-identifying information
We may collect (and provide to third parties) information about the way you browse our website.
This information cannot be used to identify you or any other individual customer or visitor to our website.
The information is used to collect and analyse statistics about browsing behaviour for marketing and development purposes. For example, we may use such information to make improvements to our website.
7. You can access and correct information
We will take all reasonable steps to ensure that your personal information which we collect, use or
disclose is accurate, complete and up-to-date.
You can access and correct some of the personal information (such as contact details) that we hold
about you by securely logging in to our website.
If you wish to access the information we hold about you, please send an email to our privacy compliance officer (see contact details below) and we will respond to you within 30 days. A handling fee may be
payable so that we can obtain the information you require.
You can also request that incorrect information about you be corrected or deleted.
8. Security
We take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
You should be aware that the internet is not a secure environment. If you use the internet to send us information, including your email address, it is sent at your own risk.
9. Updating our privacy statement
We may revise or update our privacy statement occasionally. We will inform all Infinite Rewards
members when this occurs via e-mail to their nominated e-mail account.
10. Complaints and further information
If you have any complaints about our privacy practices or would like further information please
contact our Privacy Compliance Officer.
11. Contact details for our Privacy Compliance Officer
Telephone: 1300 660 318
E-mail: privacy@infiniterewards.com.au
Postal Address: P O Box 7122 Melbourne VIC 8004
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